You Also Get Protection For: . A package holiday is the combination of two or more travel services (i.e. Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9. TERMS & CONDITIONSLast Updated: December 1, 2022 IMPORTANT: THESE TERMS AND CONDITIONS (THESE "TERMS") APPLY IN RELATION FOR HOTEL ACCOMMODATIONS, AMENITIES, TRANSPORTATION, AND OTHER PRODUCTS OR SERVICES PROVIDED FOR YOU AND ANYONE TRAVELING WITH OR THROUGH YOU INCLUDING WITHOUT LIMITATION ALL MINOR CHILDREN, FORMING PART OF THE GUEST'S (GUESTS') PARTY (COLLECTIVELY AND INDIVIDUALLY "GUEST(S)"). Ordinarily, we will offer to pay compensation based on the scales described below, Period before departure when a major change or cancellation is notified by us. The ESTA can be applied for online at https://esta.cbp.dhs.gov. To inquire about an existing reservation, press 3. 7.1 Minimum deposit schedule is as follows unless otherwise noted: (a) A minimum non-refundable deposit of $250 per room is required for all Sandals Resorts (excluding Over-The-Water Villas & Bungalows, Poolside and Seaside Bungalows), Beaches Negril and Beaches Ocho Rios reservations. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate. Please note we will not reimburse any call charges to our helpdesk service which have been made from a mobile telephone. Bobby - I suggest you just call back and speak to someone else. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. If you travel between February 28th, 2022, and December 23rd, 2022, and cancel or modify up to 3 days before the arrival date: the hotel will not charge you, and the cancellation will be free. Enter the name of the company you need to cancel your order/payment with. A. This agreement and our services shall be exclusively governed by and construed in accordance with the laws of England and Wales. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. 6.1 Only one name change is permitted per reservation. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable. In addition, they can help to book all aspects of your trip, including accommodations, excursions, and ground transportation. This is known as Advanced Passenger Information, sometimes known as API. Report inappropriate content JamesinSD San Diego. If we cancel your holiday, you may be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. When you submit your booking request, we will confirm the booking as soon as possible. You can request a Sandals representative to call you back or send you an email response. 6 DATA PROTECTION STATEMENT: Please be assured that we have measures in place to protect the personal data comprised within booking information held by us. Preferred Hotels & Resorts in Montego Bay, Iberostar Hotels & Resorts in Montego Bay, Adults Only and Adult Friendly Resorts Montego Bay, Hotels with Complimentary Breakfast in Montego Bay. You must not act in a fraudulent manner regarding any reported illnesses. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. Should your travel arrangements be affected by weather conditions UCHL will endeavour to assist and offer practical support, however, such occurrences are treated as force majeure (see section 11 of the Booking Conditions) and we shall not be liable for any changes to your itinerary or arrangements. Q9: I visited Sandals/Beaches with my friend who is also a Sandals Select Rewards member and I paid my portion of the trip. It seems that if you were outside of e 30 days of date of travel you should be expecting a full refund. Which Sandals in Jamaica has the best beach and the clearest water. Information presented here is subject to change and is not guaranteed to be free from errors. We require full payment for the holiday 100 days prior to travel for guests travelling with British Airways during peak travel periods (Christmas, Easter and Summer). The ESTA is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. Click HERE for a free, no-obligation quote, and let them help you plan the perfect Caribbean all-inclusive getaway! Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. Residents of the US and its territories only. AND FURTHER THAT THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED SHALL BE THE EXCLUSIVE VENUE/FORUM FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER. C. Unique receives compensation and/or additional financial benefit in connection with the placement of insurance and from the sale of the Travel Protection Plan. I'd keep trying if you are in the right time frames for 100% reimbursement! MagicGuidesis a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Mailing Address: 310 Almond street, Suite 315 Clermont, FL 34711, Copyright 2022 Magic Guides | All Rights Reserved, Best Disney World Stroller Rental Companies, Countries in EPCOT: Guide to World Showcase, Disney World Deals: Discounts and Coupon Codes, Epcot International Food and Wine Festival. If you use a travel agent to plan your trip, you might have them handle the cancellation on your behalf. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is ++44 207 581 9895. You must ensure all names and details are entered correctly as per your passport at the time of booking. (c) due to Unavoidable and Extraordinary Circumstances. Book a romantic candlelight dinner for two, pamper yourself with our Caribbean inspired spa treatments, explore a local island tour and much more before you even land. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. NB. Galactic Starcruiser: Disneys Star Wars Hotel, Where To Get Beer and Alcohol at Magic Kingdom. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. 4.4 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. How To Plan a School Trip to Disney World. This way, you can relax and enjoy your vacation without worrying about what youre eating. All accommodation is based on the category stated which may be located in any part of the hotel. When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. This list also forms the basis of the UKs Air Safety List.. We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Full details will be provided locally. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. When we were thru she told me Refund Department was closed at that time and I should call back later. 9.6 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions, 9.7 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will apply. 13 WEATHER: All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. Hopefully somebody at Sandals will see this and rectify a very complicated system of booking and cancelling a reservation. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. Was there a communication problem between Schroeder and Unique Travel Corp., the company representing Sandals? Cancellation charges depend on when Unique Travel receives notice of the cancellation. 6.2 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. Insurance premiums are NONREFUNDABLE. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. Please note that FCDO guidance will not trigger your automatic cancellation right, as detailed above, if your holiday has not been affected in any substantial way. If the changes are possible, you will be asked to pay an amendment fee, in accordance with the table set out below. Your loyalty is rewarded! A cot or rollaway bed is on a request basis only and we cannot guarantee these at the time of booking. These Terms shall supersede and/or override any representations contained in any advertising and promotional materials to the extent of any inconsistency. Cancellation fees may apply in certain situations. Our Cancel Anything product is intuitive and easy to use: Once you submit the details, we'll work on generating a cancel request for you. B. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. While Sandals Resort Cancellationpolicy allows you to cancel any time and for any reason, the refund process is fraught with multiple conditions. Naturally, their customer service representatives follow a playbook that determines the response your get. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. The acceptance of the Terms is a condition of purchasing either a package holiday or accommodation only holiday from us. Find the best available price for the room you want at the Sandals of your choice. Holiday periods may be subject to additional cancellation charges. At check-in each room must have at minimum one adult aged 18 years and above in the room. Contact DoNotPay today and you'll be amazed. Offer is valid for new reservations made during promotional booking period. For the purposes of these Terms, personal information includes, but is not limited to: any telephone numbers, fax numbers, e-mail addresses, addresses, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other personal information related to you or your group that may be relevant for your booking. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. To cancel a reservation just click on Cancel . Once logged in, go to your name at the top of the page and click on the "Bookings" link. We will not be liable to pay any compensation if you or someone named in your booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday booked with us, or you need to incur unpredictable extra expenses for which we are not liable because the event is an Unavoidable and extraordinary circumstance, but we will, where appropriate and subject to our discretion, try to help if we can. Mailing Address: P.O. You can only cancel your reservation by phone at the resort. Bottom line, Sandals reservation agents can be awfully frustrating. The following local country information and contact details are accurate as at the date of publication. Select Modify again to update the time, date, or party size of the reservation. If you do not receive your travel documents within 10 days of travel, please call our Customer Support Team on 08000 22 30 30. Can You Cancel Sandals Reservation and Get a Full Refund? The Visit USA website https://esta.cbp.dhs.gov/ carries some useful background information on the ESTA. C. NOTICE OF REQUIRED SIGNING AND ASSENT AT HOTEL CHECK-IN - Notwithstanding the terms set forth in Paragraphs 27.A. DoNotPay is dedicated to helping the average consumer stand up for their rights against large corporations. We will normally verify prices at the time of booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Alternatively, you can email [emailprotected]. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. We will acknowledge your complaint within 14 days and provide a full response within 28 days. The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. In the event that an airline and/or a ship refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. Our resorts are keen to encourage a healthy environment and we operator an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. Dollars, unless otherwise specified. ESTA covers multiple entries and is valid for two years. Some countries require that your passport have a minimum number of months before expiry. Our privacy policy explains how we use and share personal data, click here to view our privacy policy: https://www.sandals.co.uk/general/privacy/. Read below carefully. We cannot be held responsible for the weather, but will lend appropriate assistance if required. Please note most rooms DO NOT provide three single beds. Click the Sandals & Beaches Resorts (subscription) you want to review. If, after your booking confirmation has been issued, you wish to change your holiday in any way, for example your chosen departure date or accommodation, the request must be made in writing by the lead passenger. You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your holiday, although we will be entitled to deduct our administrative expenses of this process. Please note that whilst we try hard to meet the needs of every individual, Sandals Regency La Toc, Sandals Grenada, Sandals Ochi and Beaches Ocho Rios are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. All flights are non-smoking. When submitting your complaint is important to follow the following guidelines to ensure a prompt and effective response from us: Please note that a failure to advise of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero. The FCDO may recommend that UK residents avoid travelling to a particular destination for all but essential reasons. As such we recommend that your passport has a minimum of 6 months validity from the return date of your travels. If you have already booked, we will let you know about any changes as soon as we can. Full details can be obtained from the ABTA website (www.abta.com). Are Adventures by Disney Private Adventures Worth It? You are advised to check this information before you decide on where to holiday and before you go by accessing the latest Travel Advice on https://www.gov.uk/foreign-travel-advice. The customer service line is open daily from 7 AM to 11 PM EST. 1 ASSISTANCE If you experience any problems with your holiday arrangements whilst away, please contact your hotelier/supplier to resolve the issue locally or contact our 24 hour based Helpdesk via email on https://[emailprotected] to request a call back. If multiple parties are travelling on one reservation and the payment is being split between those parties the name and billing address for each card holder is required. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. Just dispute it with your credit card, supply the cancellation confirmation and let them do the work. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. If we cancel your holiday for any reason, except where this is because of your fault (e.g. See full disclosures for details. Once logged in, in the upper right-hand corner, click on the Profile Icon, then select My Dining History from the drop-down menu. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO ROOMS EQUIPPED WITH A BALCONY INFINITY POOL AND/OR THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. Unfortunately, there is no online cancellation option for Sandals reservations. Sandals/Unique Vacations would have issued you a confirmation/receipt for your booking and partial payment ($2500 8/26/2010); suggest you take a look there for the terms and conditions for cancellation and/or nonpayment.
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